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Only Nutrition

Shipping & Refund Policy

Official Policy for Only Nutrition (onlynutrition.in)

Welcome to Only Nutrition! We take utmost care in delivering your health and nutrition essentials safely and promptly. Please read our policy below regarding shipping, returns, and refunds.

Shipping Policy

  • Processing Time: Orders are dispatched within 1 to 3 business days from receipt of the order (excluding Sundays and national holidays).
  • Bulk Orders: Orders containing bulk quantities (more than 10 packs/jars) are subject to custom dispatch timelines.
  • Couriers & Tracking: We partner with trusted courier partners like Delhivery, Shiprocket, and BlueDart. Once dispatched, tracking details will be sent to your email immediately.
  • Address Verification: Please double-check your complete address, Pincode, and Phone Number before placing an order to ensure timely delivery.

Return & Refund Policy

Mandatory Requirement: Please record a clear, continuous unboxing video when opening your package. We cannot process any return, replacement, or refund requests for damaged or wrong items without an unboxing video.

  • Wrong Product Received: If you receive an incorrect product, we will gladly accept a return request and send you the correct item.
  • Opened or Used Products: Products that have been unsealed, opened, or used are strictly non-eligible for returns or refunds due to health and safety regulations.
  • 24-Hour Reporting Window: You must email us within 24 hours of receiving a wrong or damaged product with images and the unboxing video.

How to Submit a Claim

To claim a refund or replacement for damaged/wrong products, please follow these steps:

  • Email us at support@onlynutrition.in within 24 hours of delivery.
  • Include your Order ID, a description of the issue, clear photos, and the mandatory Unboxing Video.

Refund Process & Shipping Costs

  • Shipping Cost Deductions: Original shipping charges are non-refundable. Any approved refund will be net of return courier charges incurred.
  • Processing Time: Once approved, your refund will be processed back to your original payment method within 5 to 7 business days.

Need Help?

If you have any questions regarding your shipment or order status, reach out to our customer support team:

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